How Team Leaders Can Use ICT to Improve Trust Among Virtual Teams to Increase Collaboration?

This article makes recommendations to help team leaders effectively use ICT channels to develop and improve trust within their distributed virtual teams which will allow achieving a more effective team collaboration. Based on thorough review of the literature and content analysis, we have identified 29 factors for trust-building in this environment based on Cognitive Trust and seven factors based on Affective Trust. Team leaders will be able to use these main factors to develop trust among their team members, according the team's type (short-term or long-term team). They will also know how to do so across diverse technology and communication channels. In addition, by examining the differentiation between cognitive and affective trust, they will be able to understand which ICT factors are essential for task-oriented purposes, and which are essential for social